FAQ

Every US order ships flat rate for $9.95 by USPS Priority and arrives in 2 to 3 business days.

Yes. Return anything within 30 days of delivery for a full refund of the product price. It needs to be in resalable condition; a tool that has dug one bed and been wiped clean is fine. Email [email protected] and we will send a return label.

It can during the first few months while the patina forms, especially on pale stone or concrete. Use the four rubber feet supplied and place a tray or gravel underneath until the surface stabilises.

They are frost-resistant to about 5 degrees Fahrenheit when drainage is open. In colder regions, move them under cover or raise them off the ground so water cannot freeze in the base.

Yes. The spade and fork have socketed, riveted ash shafts that a local tool repairer can drill out and replace. Hand tool handles can also be replaced. Email us and we will tell you the shaft diameter and length to ask for.

Not at the moment. Every US order ships flat rate for $9.95 by USPS Priority and arrives in 2 to 3 business days.

Blades, springs and locking catches for the bypass pruners are stocked and fit every production year. Email [email protected] with your order number to buy them.

By bank transfer against an emailed invoice. Place the order, and within one business day we email an invoice with the bank details; your order ships once the transfer has cleared. Card payment at checkout is coming and will be announced here. Payments are received by the company that operates this store, so the name on your statement can differ from the store name.

Email [email protected]. We answer within one business day, Monday to Friday. Please do not send card details or passwords by email.